Returns & Exchanges
At ShopZaza, we want you to love your new look, which is why we offer a 30-day hassle-free return and exchange policy on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a smooth experience for every fashionista.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized courier location; we will track the shipment and notify you once it arrives at our warehouse.
Receive Your Refund
After our team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing